SUPPORT

Support

Find answers to common questions and ways to contact us.

?Frequently Asked Questions

How is an order number issued?

An order number such as 25-0821-0049 is issued automatically when you submit a shipment request.

Why must the standard product name be entered in Korean?

Customs documents use the Korean standard product name to ensure smooth clearance.

Can I enter domestic tracking numbers in bulk?

Go to Shipments › Bulk Tracking Input and paste data from Excel to register multiple numbers at once.

Where can I track a shipment?

Enter the tracking number in TRACKING NUMBER at the bottom to open the OCS or Sagawa tracking page.

✆Contact Channels

For the fastest real-time assistance, contact us on KakaoTalk.

Business hours Weekdays 09:00–18:00 (KST)

Warehouse address 〒343-0041 埼玉県越谷市千間台東 1-XX-XX JK INTERNATIONAL